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Bespoke Lash Artistry | Cheltenham
FREQUENTLY ASKED QUESTIONS
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Why do I need to request an invitation to book?Fox & Doe is a private, home-based studio that offers a one-to-one experience. To ensure every appointment receives the time and attention it deserves, access is by invitation only. This helps us create a calm, unhurried atmosphere where clients feel truly cared for. If you’ve received a referral, introduction, or invitation card, you're warmly welcome to request access.
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How far in advance should I book?Appointments at Fox & Doe are limited and tend to book up 3–4 weeks in advance. If you're a regular client, we recommend scheduling your next appointment before leaving the studio to ensure continuity and optimal lash health.
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Do you accept last-minute or emergency appointments?Occasionally. We offer a limited number of concierge and after-hours appointments at a premium rate. These are subject to availability and can be requested directly via email.
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Do you offer brow treatments or lash lifts?Yes. In addition to bespoke lash extensions, we offer brow lifts, lash lifts, and under-eye mask add-ons. These can be selected during your consultation or requested ahead of time if you’re unsure what best suits your needs.
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Do I need a patch test?Yes. All new clients must attend a patch test and lash health assessment at least 48 hours before their first lash treatment. This ensures both your safety and the longevity of your lashes. It’s a quiet, 30-minute appointment where we also take photos for facial mapping to help tailor your ideal lash design.
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I have allergies or sensitive eyes—can I still have lash extensions?We take your safety and comfort seriously. During your patch test and consultation, we’ll assess your natural lashes and discuss any sensitivities or allergies. If we feel a lash set wouldn’t be safe or suitable, we’ll offer honest guidance—and may recommend our Lash Rescue Kit to help prepare your lashes for future treatments.
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Are there pets in the home?Yes. While the studio itself is always spotless and separate from the living area, we do share the home with two very well-behaved dogs. If you have any concerns or severe allergies, just let us know — we’ll do everything we can to accommodate, or we can refer you to our concierge service for an alternative setting.
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Where is the studio and is it accessible?The studio is located in a quiet loft space within a private home in Cheltenham. While beautifully designed for comfort and calm, please note it is accessible only via a flight of stairs and may not be suitable for those requiring step-free access. Directions are shared upon booking confirmation.
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Should I do anything to prepare for my lash appointment?Yes — for the best results, please arrive without any eye makeup, mascara, or skincare around the eye area. It’s also important to stop using lash serums or oil-based products at least 24–48 hours beforehand, as they can affect lash adhesion. A clean canvas helps us deliver your most seamless, long-lasting result.
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Can I bring someone with me?To preserve the calm, one-to-one nature of your appointment, we kindly ask that you arrive alone. The studio is designed for individual treatments only.
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What happens if I’m late or need to reschedule?We understand that life happens. However, as this is a private studio with limited availability, late arrivals or short-notice reschedules may affect your treatment time or deposit. Full details are shared in your appointment confirmation.
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How often will I need infills?We typically recommend infills every 2–3 weeks, depending on your lash cycle, lifestyle, and chosen style. During your consultation, we’ll advise on the best schedule for you.
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Why are your infills more expensive than other salons?At Fox & Doe, every infill is treated with the same level of precision and intention as a full set. We don’t rush, skip steps, or compromise on quality. Your appointment includes a full lash health check, lash bath, careful reshaping, and a refill using only premium materials. It's not just maintenance — it’s a curated refresh designed to uphold your bespoke look and lash health.
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