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FREQUENTLY ASKED QUESTIONS

  • Why do I need to request an invitation to book?
    Fox & Doe is a private, home-based studio that offers a one-to-one experience. To ensure every appointment receives the time and attention it deserves, access is by invitation only. This helps us create a calm, unhurried atmosphere where clients feel truly cared for. If you’ve received a referral, introduction, or invitation card, you're warmly welcome to request access.
  • How far in advance should I book?
    Appointments at Fox & Doe are limited and tend to book up 3–4 weeks in advance. If you're a regular client, we recommend scheduling your next appointment before leaving the studio to ensure continuity and optimal lash health.
  • Do you accept last-minute or emergency appointments?
    Occasionally. We offer a limited number of concierge and after-hours appointments at a premium rate. These are subject to availability and can be requested directly via email.
  • Do you offer brow treatments or lash lifts?
    Yes. In addition to bespoke lash extensions, we offer brow lifts, lash lifts, and under-eye mask add-ons. These can be selected during your consultation or requested ahead of time if you’re unsure what best suits your needs.
  • Do I need a patch test?
    Yes. All new clients must attend a patch test and lash health assessment at least 48 hours before their first lash treatment. This ensures both your safety and the longevity of your lashes. It’s a quiet, 30-minute appointment where we also take photos for facial mapping to help tailor your ideal lash design.
  • I have allergies or sensitive eyes—can I still have lash extensions?
    We take your safety and comfort seriously. During your patch test and consultation, we’ll assess your natural lashes and discuss any sensitivities or allergies. If we feel a lash set wouldn’t be safe or suitable, we’ll offer honest guidance—and may recommend our Lash Rescue Kit to help prepare your lashes for future treatments.
  • Are there pets in the home?
    Yes. While the studio itself is always spotless and separate from the living area, we do share the home with two very well-behaved dogs. If you have any concerns or severe allergies, just let us know — we’ll do everything we can to accommodate, or we can refer you to our concierge service for an alternative setting.
  • Where is the studio and is it accessible?
    The studio is located in a quiet loft space within a private home in Cheltenham. While beautifully designed for comfort and calm, please note it is accessible only via a flight of stairs and may not be suitable for those requiring step-free access. Directions are shared upon booking confirmation.
  • Should I do anything to prepare for my lash appointment?
    Yes — for the best results, please arrive without any eye makeup, mascara, or skincare around the eye area. It’s also important to stop using lash serums or oil-based products at least 24–48 hours beforehand, as they can affect lash adhesion. A clean canvas helps us deliver your most seamless, long-lasting result.
  • Can I bring someone with me?
    To preserve the calm, one-to-one nature of your appointment, we kindly ask that you arrive alone. The studio is designed for individual treatments only.
  • What happens if I’m late or need to reschedule?
    We understand that life happens. However, as this is a private studio with limited availability, late arrivals or short-notice reschedules may affect your treatment time or deposit. Full details are shared in your appointment confirmation.
  • How often will I need infills?
    We typically recommend infills every 2–3 weeks, depending on your lash cycle, lifestyle, and chosen style. During your consultation, we’ll advise on the best schedule for you.
  • Why are your infills more expensive than other salons?
    At Fox & Doe, every infill is treated with the same level of precision and intention as a full set. We don’t rush, skip steps, or compromise on quality. Your appointment includes a full lash health check, lash bath, careful reshaping, and a refill using only premium materials. It's not just maintenance — it’s a curated refresh designed to uphold your bespoke look and lash health.
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